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Privacy Policy

Responsible for Data Processing
FC-Moto GmbH & Co. KG
Avantisallee 90
52072 Aachen
Email: support@helpall0rder.com
Data Protection Officer
FC-Moto GmbH & Co. KG
– Data Protection Officer –
Mrs. Bianca Mertens
Avantisallee 90
52072 Aachen
Email: support@helpall0rder.com
Supervisory Authority
Country Representative for Data Protection and Freedom of Information North Rhine-Westphalia
Mrs. Helga Block
Kavalleriestr. 2-4
40213 Düsseldorf
Fax: +49 (0)211 / 38424-10
Email: support@helpall0rder.com

You have the right to complain to a supervisory authority if you believe that the processing of your personal data violates GDPR. The authority will inform you about the status and results of your complaint.


I. General

Your personal data (such as name, address, email, phone number, payment details) will be processed in accordance with German and EU data protection laws. This policy explains the nature, scope, and purpose of data collection and use.

II. Data Processing for Contract Fulfillment

Personal data is required to process orders, deliver goods, handle payments, and communicate with customers.

  • Name, address, email, phone number
  • Payment details
  • Order and transaction information

Data may be shared with:

  • Payment providers
  • Shipping companies
  • Hosting providers
  • Suppliers (dropshipping)

Data is stored according to legal requirements (usually up to 10 years).

Right to Object: You can object to data processing at any time.

III. Cookies

We use cookies to improve website functionality and user experience.

  • Essential cookies (cart, login)
  • Analytics cookies
  • Third-party cookies

You can disable cookies in your browser settings, but some features may not work properly.

IV. Google Analytics

We use Google Analytics to analyze website usage. Data such as IP address and browsing behavior may be processed.

You can disable tracking via browser settings or plugins.

V. Contact Forms

When you contact us, your data is used only to respond to your request and is deleted afterward unless required otherwise.

VI. Newsletter

If you subscribe, your email will be used to send updates and offers. You can unsubscribe anytime.

VII. Comments

Comments may store your name and email. You can request deletion anytime.

VIII. Data Sharing

We only share data when necessary with trusted partners such as payment providers and shipping services.

IX. Payment Methods

Payments via PayPal, Visa, Mastercard are processed securely by respective providers.

X. Affiliate Programs

We may use affiliate programs (AWIN, ad pepper, Criteo) that use cookies for tracking and advertising.

XI. Advertising (Google Ads)

We use Google Ads to display relevant advertisements. Cookies may track ad performance.

XII. YouTube Integration

Embedded YouTube videos may collect data when played.

XIII. User Rights
  • Right to access data
  • Right to correction
  • Right to deletion
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent
XIV. Right to Complaint

You have the right to lodge a complaint with a supervisory authority if you believe your data is processed unlawfully.

Last Updated: March 2026

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